Refund policy

Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, KidCooky offers a 30-day free return and refund policy.

Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return:

  • The item must be unused and in its original condition

  • The item should be returned in its original packaging when possible

  • Proof of purchase must be provided

Free Returns

KidCooky provides free returns within the 30-day return period, allowing customers to shop with confidence.

Before sending an item back, please contact our support team so we can provide the correct return instructions.

Refund Process

Once the returned item has been received and inspected, we will process the refund to the original payment method used during checkout.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.